Terms & Conditions

SPECIAL OFFER PACKAGES

  • Package must be taken as a whole package. No refund or substitutes are given for any items on the package not utilized.
  • No Refund for early departure or incomplete stay.

SALES SERVICE TAX

  • All the above package rates, room rates, transfer rates, boat rates and every & any other activities is subjected to additional SST tax of 6%.

GOVERNMENT TOURISM TAX

  • All the above package rates, room rates, transfer rates, boat rates and every & any other activities is subjected to additional SST tax of 6%.

BOOKING CONFIRMATION

  • All confirmed bookings must be paid in full before the expiry of the payment deadline given. Upon the expiry of the deadline, the booking will be automatically cancel without any further notice.

BOOKING CONFIRMATION

  • In the event of cancellation of bookings after full payment was remitted, the following cancellation policies applies:-
  • a. More than 1 month to arrival date: Full Refund less Admin Fees (3%) of total value
    b. 3 weeks or more to arrival date: 70% Refund less Admin Fees (3%) of total value
    c. 2 weeks or more to arrival date: 50% Refund less Admin Fess (3%) of total value
    d. Less than 2 weeks: No Refund
  • NO REFUND will be made in whole or in part for any unused days or unconsumed food at the Resort resulting from late arrival or premature departure. Confirmed guests who does not show up will be charged in full and no refund will be made for whatever reasons
  • REVISION of rates is subject to resort discretion and without prior notice

TERMS OF PAYMENT

  • Full payment must be made payable to D-Coconut Lagoon Sdn Bhd
  • Payment can be in the form of cheques/ direct credit/banks drafts. Fax bank transaction slips or documents to us as confirmation of payment.
  • Our bank details are as follows:-
  • Bank: RHB Bank Bhd
    Account Name: D-Coconut Lagoon Sdn Bhd
    Account No: 212273-000-20528
    SWIFT: RHBBMYKLXXX
  • Payment by Credit Cards (MASTER & VISA only).

Frequently Asked Questions

CHECK IN/ CHECK OUT TIME

  • Check In: after 12.00pm
  • Check Out: before 10.30am

MARINE CONVERSATION FEES

  • There is a Marine Conservation Fee of RM 5 per Malaysian & RM30 per Foreign Guest chargeable all the mainland entry points.  The price is subject to change.

ELECTRICITY

  • In line with our green sustainability approach, there is a 3 hour power conservation daily (03.00pm - 06.00pm) on the off-peak months of February, March and October. There will be 24-hours electricity from April to September unless due to unforeseen or uncontrollable circumstances.

LAND/ AIRPORT TRANSFER

AIRPORT TRANSFER

Sultan Mahmud Airport > Merang > Sultan Mahmud Airport

Rates: RM65 Per Head (Adult/Child) - Min 2 pax
(Airport transfers to Merang takes between 30 mins to 45 mins)

BUS TRANSFER

Kuala Terengganu Bus Terminal > Merang > Kuala Terengganu Bus Terminal

​Rates: RM70 Per Head (Adult/Child) - Min 2 pax
(KT Bus Station transfer to Merang takes between 60 mins to 75 mins)

  • All guests requesting for Land Transfer need to provide their full name and passport or NRIC no. upon confirmation of transfer bookings.
  • For Guests taking FLIGHTS, to ensure smooth connection with our boat transfer to the island, these are the recommended flight timings:-

KUALA LUMPUR (KUL) TO KUALA TERENGGANU (TGG)

any flight before 8:00 am (0800 Hrs)​

KUALA TERENGGANU (TGG) TO KUALA LUMPUR

any flight after 3:45 pm (1545 Hrs)​

BOAT SCHEDULES & RATES

FEB 15th - OCT 31st 2019 (All Season)

SCHEDULED BOAT TRANSFER - ONCE A DAY ONLY

Merang Jetty to Pulau Lang Tengah:

10:00 am

Pulau Lang Tengah to Merang Jetty​:

12:00 pm afternoon

  • Adult (RM 120 per pax)
  • Child (RM 95 per pax)
  • Boat journey between Merang Jetty to Lang Tengah Island takes between 45 mins to 60 mins; depending on sea conditions.

PRIVATE BOAT CHARTER RATES

Merang Jetty to Lang Tengah Island:

RM550 per boat/ one way (Max: 10 pax)

Lang Tengah Island to Redang Island:

RM550 per boat/ one way (Max: 4 pax)

Lang Tengah Island to Perhentian Island:

RM550 per boat/ one way (Max: 4 pax)

  • The resort reserves the right to reschedule or cancel the boat timing due to sea, weather and tide conditions.
  • The resort will not be held responsible for any delayed on arrival due to flight delays or rescheduling, or any delay in 3rd party transportations for whatever reasons which will subsequently missed our 10.00am boat to the resort. Those who missed the boat will have to charter their own boat.
  • The resort will not be held responsible for any missed transport connections, whether flights, buses, train or any 3rd party transport, resulting from delays in the boat transfer arising from weather, seas, winds and tide conditions or/and due to any unexpected mechanical breakdown of the boat.

Contact Us

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Reservation Office

No.48B, Jalan Mamanda 9, 68000 Ampang, Selangor, Malaysia

Email: sales@dcoconutlagoon.com

Tel: 603-4252 6686 /603-4296 5753
Fax: 603-4252 2689

Office Hours: 10.00 am- 6.00 pm
(Sat, Sun & Public Holiday are closed)